Contact

Last Updated: September 22, 2026

We’re here to help. If you have questions about our products, an existing order, shipping, returns, refunds, exchanges, or any other customer service matter, please contact us using the information below.

Customer Service

SMEDLEY XERQELITH TRADING LLC

Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM ET

We generally respond to customer inquiries during our normal business hours.

What We Can Help With

Our customer service team can assist with:

Product questions
Order status and order-related questions
Shipping and tracking
Address or delivery issues
Returns and refunds
Exchanges or replacements
Damaged or defective products
Incorrect or missing items
Order cancellation requests
Payment-related questions
Other questions about your shopping experience

Mailing Address

SMEDLEY XERQELITH TRADING LLC
2993 Hartland Woods Way
Lexington, KY 40515
United States

For returns, please do not send merchandise to this address unless our customer service team has provided return instructions or authorization.

When Contacting Us About an Order

To help us respond more efficiently, please include your order number and a brief description of your question or issue when applicable.

For damaged, defective, incorrect, or missing items, photographs and other relevant information may also be requested to help us review the matter.

We’re Happy to Hear From You

Whether you have a question before placing an order or need assistance after your purchase, we welcome you to contact us.