Shipping policy

Last updated: November 6, 2026

SMEDLEY XERQELITH TRADING LLC ships from the United States.

Shipping area and cost

We offer free standard shipping on all orders within the contiguous 48 United States. No minimum order value applies. We do not ship to Alaska, Hawaii, Puerto Rico, international destinations, P.O. boxes, or APO/FPO addresses.

Processing and delivery

Orders are processed within 1–3 business days, Monday–Friday, excluding U.S. holidays. The order cutoff is 5:00 PM Eastern Time. Orders received after the cutoff, on weekends, or on holidays begin processing on the next business day.

Standard shipping is generally provided through FedEx. Estimated transit time is 5–8 business days after shipment; typical total delivery time is 6–11 business days including processing. Dates are estimates and may be affected by holidays or carrier disruptions.

Tracking and address corrections

We provide tracking information after shipment when available. Contact us promptly to correct an address before dispatch. Changes cannot be guaranteed after fulfillment begins. Additional carrier charges may apply to customer-requested corrections or reshipments; we will communicate any charges before proceeding.

Delayed, lost, damaged, incorrect, or missing orders

Contact us with your order number and a description of the issue. Photos of damage, packaging, or incorrect items help us investigate. We recommend reporting damage or missing items within 7 days; this recommendation does not shorten the 30-day return request period. A delivered tracking status alone does not resolve a missing-package claim. We review the circumstances with the carrier and determine an appropriate replacement, reshipment, or refund.

If we cannot ship within the promised timeframe, we will communicate the delay and provide applicable cancellation and refund options. Nothing in this policy limits rights that cannot be excluded under applicable law.

Cancellations and returns

Contact us as soon as possible to cancel. Once fulfillment or shipment has begun, cancellation may no longer be possible. Eligible returns are handled under our Refund Policy.

Contact

SMEDLEY XERQELITH TRADING LLC
Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922
Mailing address: 2993 Hartland Woods Way, Lexington, KY 40515, United States
Customer service: Monday–Friday, 9:00 AM–5:00 PM Eastern Time