Shipping policy

Last Updated: September 22, 2026

At SMEDLEY XERQELITH TRADING LLC, we are committed to providing reliable shipping for our women’s lifestyle and home gifts.

This Shipping Policy explains our shipping areas, processing times, delivery estimates, tracking, and procedures for shipping-related issues.

1. Shipping Area

We currently ship to addresses within the contiguous 48 United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
International destinations
P.O. Boxes
APO/FPO addresses

If your address is outside our current shipping area, we may be unable to process the order.

2. Shipping Cost

We currently offer free standard shipping on eligible orders shipped within our available service area.

Any applicable shipping charges or shipping options will be clearly displayed at checkout before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed before 5:00 PM Eastern Time (ET) on a business day will generally be processed beginning that same business day.

Orders placed after 5:00 PM ET, or orders placed on weekends or U.S. holidays, will generally begin processing on the next business day.

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

4. Shipping Method and Transit Time

Our standard shipping service is generally provided through FedEx.

After an order has been processed and shipped, standard carrier transit time is generally estimated at approximately 5–8 business days.

Accordingly, the typical total timeframe is approximately:

1–3 business days for processing + 5–8 business days for carrier transit.

Delivery estimates are estimates only and are not guaranteed delivery dates.

Weekends and U.S. holidays may affect processing and delivery schedules.

5. Tracking Information

When tracking information is available, we will provide the applicable tracking information after your order has shipped.

You may use the tracking information to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the carrier receives the shipment.

Once a package has been handed to the carrier, delivery timing may be affected by circumstances outside our control.

6. Delivery Delays

Although we make reasonable efforts to process orders promptly, shipping and delivery times may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Transportation disruptions
Operational issues
High shipping volumes
Holidays
Incorrect or incomplete shipping information
Other circumstances affecting the carrier's network

If a significant delay occurs, we will make reasonable efforts to provide an updated delivery estimate when information is available.

If an order cannot be shipped within the applicable promised timeframe, cancellation and refund options may be available in accordance with applicable law and our policies.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible:

Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922

We will make reasonable efforts to correct an address before the order is dispatched, but an address change cannot be guaranteed once the order has entered the shipping process.

If an order has already been shipped, additional shipping charges or other delivery consequences may apply if the carrier requires a correction or the package must be reshipped.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please contact us as soon as possible.

We may work with the shipping carrier, including FedEx, to investigate the delivery.

Depending on the circumstances, we may request information such as:

Order number
Shipping address
Tracking number
Delivery details
Any relevant photographs or other information

A package being marked as delivered does not by itself establish that the matter has been resolved. We will review available carrier information and the circumstances of the shipment before determining the appropriate resolution.

9. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as reasonably possible and, if possible, within 7 days of delivery.

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping package and packaging materials
Any other information that may help us investigate the issue

We may review the matter with the carrier and determine whether a replacement, reshipment, refund, or another appropriate resolution is available.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible and, if possible, within 7 days of delivery.

Please include your order number and photographs or other information that can help us verify the issue.

After reviewing the order, we may provide an appropriate replacement, reshipment, refund, or other resolution.

11. Carrier Delays and Delivery Estimates

Shipping and delivery estimates are provided for planning purposes only.

We do not guarantee that an order will arrive on a particular date unless a specific guaranteed delivery service has been expressly offered and confirmed.

Once an order has been transferred to the carrier, certain aspects of the delivery process are outside our direct control.

We will nevertheless make reasonable efforts to assist with significant delivery issues.

12. Order Cancellation Due to Shipping Delays

If an order experiences a significant delay and cannot be shipped within the applicable timeframe, we will provide any cancellation, refund, or other rights required by applicable law.

If cancellation is available, please contact us promptly so that we can review the order status.

Orders that have already entered fulfillment or shipping may not always be cancellable before delivery. In such circumstances, the order may instead be handled under our Return & Refund Policy.

13. Shipping Restrictions

We reserve the right to restrict or decline shipment to an address when:

The address is outside our service area;
The address cannot be reasonably validated;
The carrier cannot service the destination;
The order presents a shipping or security issue; or
Other circumstances prevent reasonable fulfillment.

If we are unable to ship an order after payment has been received, we will provide an applicable refund.

14. Contact Us

If you have questions about shipping, tracking, delivery delays, address changes, damaged packages, missing packages, or other shipping matters, please contact us:

SMEDLEY XERQELITH TRADING LLC