Refund policy

Last updated: November 6, 2026

This policy applies to purchases from SMEDLEY XERQELITH TRADING LLC.

30-day returns

Request a return within 30 days after delivery. For change-of-mind returns, goods must be unused, in their original condition, clean and without wear, odors, stains, or damage, with original packaging and supplied accessories where applicable. Include your order number or proof of purchase. Used, altered, or customer-damaged goods are not eligible for change-of-mind returns.

Final-sale, personalized, customized, gift-card, or other non-returnable products are excluded only where clearly identified before purchase. These exclusions do not remove your rights concerning defective, damaged, incorrect, or incomplete orders.

How to request a return

1. Email support@smedleyxerqelith.com with your order number, the item, and your reason for return. For damage or incorrect items, include photos where available.
2. Contact us before shipping anything back. We will review the request and provide authorization, the correct return address, and instructions. The mailing address below is not a return address unless we specifically confirm it.
3. For personal-reason returns, arrange and pay for your return shipment and shipping label. Free prepaid return labels are not included in the package. Package the item securely and retain tracking until the return is resolved.

Return costs

For a change of mind, an incorrectly ordered item, or an unwanted product, the customer pays the return shipping cost. If we shipped the wrong item or the product arrived damaged or defective, we will arrange return shipping or reimburse reasonable agreed return shipping costs. Contact us before arranging such a shipment. We do not charge a restocking fee for eligible returns. Original paid shipping charges are generally not refundable for personal-reason returns; this does not affect refunds due to our error or applicable mandatory rights.

Refund processing

We inspect returned goods and initiate an approved refund within 3 business days after receiving the return. We notify you by email of the outcome. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the credit. If there is an eligibility issue, we will explain it and contact you rather than silently delay processing.

Damaged, defective, incorrect, or missing items

Contact us promptly with your order number and details. We recommend reporting delivery damage or missing items within 7 days, but this recommendation does not shorten the 30-day return request period. We will review the issue and arrange an appropriate replacement, replacement part, reshipment, or refund. The unused-condition requirement for personal-reason returns does not exclude claims for goods that arrived defective or damaged.

Exchanges and cancellations

Contact us to request an exchange; availability and return eligibility apply. Contact us as soon as possible to cancel an order. Cancellation may no longer be possible once fulfillment or shipping has begun, in which case eligible returns follow this policy. If we cannot fulfill or ship an order within the promised timeframe, we will notify you and provide applicable cancellation and monetary refund options.

No additional commercial warranty is offered unless stated on the product page. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

Contact

SMEDLEY XERQELITH TRADING LLC
Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922
Mailing address: 2993 Hartland Woods Way, Lexington, KY 40515, United States
Customer service: Monday–Friday, 9:00 AM–5:00 PM Eastern Time