Refund policy

Last Updated: September 22, 2026

At SMEDLEY XERQELITH TRADING LLC, we want you to be satisfied with your purchase of our women’s lifestyle and home gifts. If you are not completely satisfied with your purchase, you may be eligible to return it under the terms below.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be clean and free from damage, stains, odors, or signs of wear.
• Include the original packaging, accessories, manuals, tags, and other materials supplied with the item, where applicable.
• Include your order information or other reasonable proof of purchase.

Items that do not meet these requirements may be refused or may be subject to a reduced refund.

2. Items That Cannot Be Returned

The following items are generally not eligible for return:

• Final-sale items.
• Customized or personalized products.
• Items that have been used, altered, modified, or damaged after delivery.
• Items returned without required components, accessories, or original packaging when those materials are necessary for resale.
• Items damaged because of improper cleaning, installation, storage, handling, or use.
• Gift cards and other non-returnable items identified on the product page or at checkout.

If an item is defective, damaged during delivery, incorrectly shipped, or missing components, please contact us so we can review the issue and determine the appropriate resolution.

3. Damaged, Defective, Incorrect, or Missing Items

Please contact us as soon as reasonably possible if you receive:

• A damaged item;
• A defective item;
• The wrong item; or
• An order with missing parts or components.

For faster assistance, please provide your order number and clear photographs of the item, packaging, shipping label, and the issue.

Please contact:

Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922

Where appropriate, we may offer a replacement, replacement part, reshipment, or refund depending on the circumstances.

4. Return Authorization

Please contact us before sending any item back.

We will review your request and, if the return is approved, provide you with the applicable return instructions and return information.

Please do not send merchandise to an address obtained from an old order, shipping label, or other source unless our customer service team specifically instructs you to do so.

Returns sent without prior authorization may experience delays in processing.

5. Return Shipping Costs

Unless otherwise required by applicable law:

• If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping cost.
• If the return is caused by our error, including an incorrect item being shipped, or the product is confirmed to have arrived damaged or defective, we will assist with the return shipping or reimburse reasonable return shipping costs as appropriate.
• Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by applicable law.

We do not charge a standard restocking fee for eligible returns.

6. Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the return requirements.

If your return is approved:

1. We will send you an email confirming the return has been accepted.
2. Your refund will normally be issued within 1–3 business days after the return has been approved.
3. The refund will normally be credited to the original payment method used for the purchase.

After we issue the refund, your bank, credit-card issuer, or payment provider may require additional processing time before the funds appear in your account.

If the returned item does not meet the applicable return requirements, we may contact you regarding the issue before processing the refund.

7. Exchanges and Replacements

When appropriate, we may offer an exchange or replacement for an eligible item of the same or comparable value.

For damaged, defective, incorrectly shipped, or incomplete orders, we may also provide a replacement or reshipment instead of a refund, depending on the circumstances and product availability.

If a replacement is unavailable, we may provide a refund instead.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before it has been shipped.

Once an order has entered the shipping or fulfillment process, cancellation may no longer be possible. In that situation, you may need to receive the order and request a return in accordance with this policy.

For online orders, applicable federal requirements may also apply to shipment delays and cancellations. The FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for advertised shipment times and provides cancellation/refund rights when an order cannot be shipped within the applicable timeframe.

9. Refunds for Orders We Cannot Ship

If we determine that we cannot fulfill an order, we may cancel the affected order and issue a refund.

If an order cannot be shipped within the applicable promised timeframe, we will provide any notices, options, cancellation rights, and refunds required under applicable law.

Where a refund is required because merchandise cannot be shipped, the refund will generally be made to the original payment method and will not be replaced solely with store credit where applicable law requires a monetary refund.

10. Return Deadline

Return requests must generally be submitted within 30 days after delivery.

We recommend contacting us as soon as possible after discovering a problem with your order, particularly for damaged, defective, incorrect, or incomplete merchandise.

Late return requests may be declined unless otherwise required by applicable law.

11. Customer Responsibility

Customers are responsible for ensuring that returned merchandise is packaged securely enough to prevent damage during return shipment.

If an item is damaged during a customer-arranged return shipment because it was inadequately packaged, the resulting condition may affect eligibility for a refund.

We recommend keeping the return tracking information until your return has been received and processed.

12. No Additional Product Warranty

Unless expressly stated on the applicable product page or provided separately in writing, our products do not come with an additional commercial warranty beyond any rights and protections provided by applicable law.

Nothing in this Return & Refund Policy is intended to limit any consumer rights that cannot legally be waived or excluded.

13. Contact Us

For questions about returns, refunds, exchanges, damaged merchandise, defective products, or order cancellations, please contact us:

SMEDLEY XERQELITH TRADING LLC
Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922
Address: 2993 Hartland Woods Way
Lexington, KY 40515
United States

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM
Eastern Time (ET)

We aim to respond to customer inquiries as promptly as reasonably possible.