FAQ

Last Updated: September 22, 2026

1. What products does SMEDLEY XERQELITH TRADING LLC sell?

We specialize in women’s lifestyle and home gifts, offering products designed for everyday lifestyle, home, gifting, and related needs.

2. Where does SMEDLEY XERQELITH TRADING LLC ship?

We currently ship to addresses within the contiguous 48 United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, international destinations, P.O. Boxes, or APO/FPO addresses.

3. Is shipping free?

We currently offer free standard shipping on eligible orders within our available shipping area.

Any applicable shipping charges or alternative shipping options will be displayed at checkout before you complete your purchase.

4. How long does order processing take?

Orders are generally processed within 1–3 business days after the order is successfully placed.

Processing time does not include carrier transit time.

Orders placed after 5:00 PM Eastern Time (ET), on weekends, or on U.S. holidays will generally begin processing on the next business day.

5. How long does shipping take?

Standard carrier transit time is generally estimated at approximately 5–8 business days after the order has been processed and shipped.

The typical total timeframe is therefore approximately:

1–3 business days processing + 5–8 business days shipping.

Delivery estimates are not guaranteed delivery dates.

6. Will I receive a tracking number?

Yes. When tracking information is available, we will provide the applicable tracking information after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives the shipment.

7. Which carrier do you use?

Our standard shipping service is generally provided through FedEx.

The carrier or shipping method may vary depending on the order and shipping circumstances.

8. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you entered an incorrect address.

Email: support@smedleyxerqelith.com
Phone: +1 (631) 809-6922

We will make reasonable efforts to correct the address before the order is dispatched. However, an address change cannot be guaranteed once the order has entered the shipping process.

9. Can I cancel my order?

You may contact us as soon as possible after placing an order to request cancellation.

We will make reasonable efforts to cancel an order before it enters fulfillment or shipping.

Once an order has shipped or reached a stage where cancellation is no longer possible, you may need to receive the order and request a return under our Return & Refund Policy.

10. What is your return policy?

Eligible products may generally be returned within 30 days after delivery.

Returned items generally must be unused, in their original condition, and include applicable original packaging, accessories, tags, and other materials.

Some products may not be eligible for return, including certain final-sale, customized, personalized, or otherwise non-returnable products.

Please review our Return & Refund Policy for complete details.

11. Who pays for return shipping?

For a return due to a change of mind, ordering the wrong item, or no longer wanting the product, the customer is generally responsible for return shipping costs.

If the return is caused by our error, or the product is confirmed to have arrived damaged or defective, we will assist with the return shipping or reimburse reasonable return shipping costs as appropriate.

12. How long does a refund take?

After we receive and approve an eligible return, the refund is normally issued within 1–3 business days.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or digital wallet.

Refunds are generally issued to the original payment method.

13. What should I do if my order arrives damaged?

Please contact us as soon as reasonably possible and, if possible, within 7 days of delivery.

Please provide:

Your order number;
A description of the damage;
Photos of the damaged product;
Photos of the shipping package and packaging materials.

We will review the issue and determine whether a replacement, reshipment, refund, or another appropriate resolution is available.

14. What if I receive the wrong item?

Please contact us as soon as reasonably possible and, if possible, within 7 days of delivery.

Please provide your order number and photographs or other information that can help us verify the issue.

After reviewing the order, we may provide a replacement, reshipment, refund, or another appropriate resolution.

15. What if an item is missing from my order?

Please contact us as soon as possible after receiving your order.

Provide your order number and identify the missing item. We may request additional information to verify the shipment.

After reviewing the issue, we may provide a replacement, reshipment, refund, or another appropriate resolution.

16. What payment methods do you accept?

Depending on availability at checkout, we accept:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
Apple Pay
Google Pay
PayPal
Other supported digital wallets or payment methods displayed at checkout

Available payment methods may vary depending on your device, browser, location, and order.

17. What currency are your prices displayed in?

Our product prices and checkout totals are displayed in U.S. dollars (USD) unless otherwise indicated.

Your bank or payment provider may charge currency-conversion fees if your account uses another currency.

18. Is my payment information secure?

Payments may be processed through third-party payment processors and payment service providers.

When a third-party provider processes your transaction, your payment information may be transmitted directly to that provider according to its security and privacy practices.

We do not intend to store complete payment-card information on our own systems when payment processing is handled by a third-party payment provider.

19. What should I do if my payment is declined?

You can:

Check that your payment information is correct;
Confirm your billing address;
Contact your bank or card issuer;
Contact your payment provider; or
Try another available payment method.

If you continue to experience problems, please contact us.

20. What should I do if my tracking says “Delivered” but I didn't receive the package?

Please first check around your delivery location and with household members or others who may have accepted the package.

If you still cannot locate it, contact us with your order number and tracking information.

We may work with the shipping carrier to investigate the delivery and determine the appropriate next steps.

21. Do you sell internationally?

At this time, we ship only within our available U.S. shipping area and do not currently offer international shipping.

22. How can I contact customer service?

You can contact us using the information below:

SMEDLEY XERQELITH TRADING LLC

Email: support@smedleyxerqelith.com

Phone: +1 (631) 809-6922

Address:
2993 Hartland Woods Way
Lexington, KY 40515
United States

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM
Eastern Time (ET)

When contacting us about an order, please include your order number whenever possible so we can assist you more efficiently.

23. Where can I find your policies?

You can review our website policies for additional information:

Privacy Policy — Information about how we collect and use personal information.
Terms of Service — Terms governing use of our website and purchases.
Shipping Policy — Shipping areas, processing times, delivery estimates, and shipping issues.
Return & Refund Policy — Return eligibility, refunds, exchanges, and cancellation information.
Payment Policy — Accepted payment methods and payment-related information.
Legal Disclaimer — General information concerning our website and services.